Frequently Asked Questions
Everything you need to know about your Cloudwine experience.
How do you ensure the wine arrives safely?
We use specialized, eco-friendly reinforced packaging designed to prevent breakage and maintain temperature stability during transit.
Do I need to be home to sign for my delivery?
Yes, an adult signature (21+) is legally required for all alcohol deliveries. We recommend shipping to a business address if you are not home during the day.
What is your policy on 'corked' or damaged bottles?
If you receive a bottle that is corked or damaged, please contact us within 30 days of purchase for a full refund or replacement.
Where do you ship to?
Cloudwine Cellars currently ships to 45 U.S. states. Due to local regulations, we cannot ship to Alabama, Arkansas, Mississippi, South Dakota, or Utah.
How should I store my wine after it arrives?
We recommend letting the wine settle for 48 hours after delivery. Store bottles horizontally in a cool, dark place with a consistent temperature around 55°F (13°C).
Can I track my order in real-time?
Absolutely. Once your order is processed, you will receive a tracking number via email to monitor your shipment's journey from our cellar to your door.