Returns & Exchanges
At Cloudwine Cellars, we strive to ensure every bottle reaches you in peak condition; however, if you receive a damaged or incorrect vintage, we offer a 14-day return window for a full refund or exchange. Due to the perishable nature of wine, we cannot accept returns on bottles that have been opened or stored in improper temperature conditions.
Report the Issue
Contact our sommelier support team within 14 days of delivery with your order number and photos of any damage or shipping errors.
Approval & Labeling
Once your claim is reviewed, we will email you a prepaid, temperature-controlled shipping label and specific packing instructions to protect the glass.
Secure Packaging
Place the unopened bottles back into their original specialized wine shippers to ensure they remain secure and upright during transit.
Inspection & Refund
After our cellar team inspects the returned items to verify their condition, your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing